✨ Jade ✨

Hi! Short intro round: who are you and what do you do at HelloBetter?

Hello! I’m Jade, Lead Product Designer in the Product Team. I’m responsible for designing the user experience of the mobile app and desktop app, from signing up and onboarding to all the app features. Outside of my direct team I also oversee the development and consistency of the HelloBetter brand across all channels including print, website and socials.

How did you join HelloBetter?

I joined HelloBetter in early 2021, so have been with the company for over 3 years now. As a designer and human being, I have always felt passionately about the right for mental health accessibility for all walks of life. Working previously in advertising agencies and then shifting towards the health sector when I moved to Germany, it was a very exciting opportunity for me to combine my love of design and personal passion in the mental health advocacy field.

What’s one thing you’ve learned here that you didn’t expect when you joined?

Many therapeutic concepts that are taught within our courses about stress, burnout, sleep, and vaginismus. It’s one of my biggest takeaways. I have felt so lucky to work alongside such an incredibly smart and well-rounded team of therapists in designing this product; something I can benefit from and implement in my own life. Also on a less serious note - understanding new accents! Moving from Australia, my ears needed to become accustomed to the variety of accents from our very multicultural team. It’s a running joke between my direct manager and I that we barely understood each other when I first started, but we’re quite fluent now between French and Australian.

Do you have a favourite aspect of working at HelloBetter?

Working with a collaborative team of incredible psychotherapists on bringing therapeutic concepts to life, plus the wealth of knowledge I have access to with them. Alongside this, the flexibility and working on something that truly impacts people’s lives in a long-lasting positive manner. Reading user feedback about the courses, their experiences and how it helped them is so rewarding. Our users are advocates and often give incredible feedback on their product experience for us to learn from as designers.

Do you have an accomplishment you're particularly proud of during your time at HelloBetter?

There are so many. Creating new brand guidelines and redirecting the brand vision when I first joined. Redesigning the entire journaling process from top-down through user insights, testing, and collaborating with the content team to utilise new therapeutic concepts. Redesigning the app home screen and navigation to reflect the progression of the product offering.

Do you prefer working remotely or from the office?

Both! I work very flexibly part-time. On most days that I am working, I am in the office, either with some of my direct team members or collaborating with other teams. I also work remotely, either from home or while I am travelling within Europe and when I visit home in Australia.

In our HelloBetter Strava group you’re active in many different countries. Do you have a favourite workation destination?

Hard to choose between Cape Town, Australia, and Tenerife. All of them abundant in nature - morning, midday and evening swimming around work. Such great lifestyle breaks and winter escape locations! Upcoming I will be working from the Alps around some hiking trips, so maybe that is my new favourite?

If HelloBetter had a club for your favourite hobby, what would it be and what activities would it involve?

Photography! I am also a freelance photographer in my time outside HelloBetter. If we had a club, it would be for going for photo walks or being creative in nature around Berlin.

Can you be flexible with your working time in the product team?

Yes, we’re very conscious of not overloading calendars with meetings and each team (I work with 2 engineering teams as well as my product team) has developed a schedule that suits them, which I can drop into when required. My mornings usually have a standup for one of the teams and other meetings per project, then my afternoons are completely blocked for focus work. Some days I may start or finish a little later, but we all trust each other to get the work done.

What has been your favourite team event so far?

The product team recently had a “graffiti” summer event, where we had a Berlin Graffiti history tour and then learned how to paint graffiti on a wall. We decided to go with the slogan DiGAHauz because… you know, why not? 😎

What would you tell someone considering a career in your team?

It's hard not to be biased, but this team is one (if not THE) most relaxed, collaborative, positive and dedicated team I’ve worked with. We all have each other's back, never felt pressured, trust each other's skills and genuinely like working together—3 years here with most of the same people. We search for people with various interests and passion in mental health and product design as a whole. Positive energy, openness and communication is the most important part of our team dynamic and something that is very important when hiring into our team.

HelloBetter in three words? Dedicated, curious, empathetic.

What is your favourite Slack channel or emoji?

My favourite channel is our little #design-kids channel. I set this up for all our designers to collaborate across teams (product, marketing, illustration and animation), to give each other feedback and also riff off ideas while staying consistent in our branding. Everyone is so collaborative and I always value our designer's input. A close second though is our #hello_sports channel - physical movement and sports plays a huge part in my life, so it’s wonderful that colleagues are able to share outdoor activities together. Recently a group of us went for a bike ride together through Brandenburg (labelling ourselves #bikemisfits), and also participated in the Adidas 10km Night Run together. My favourite Slack emoji is our little rainbow face, which is taken from our original app journal. Definitely my most frequently used positive reaction 🌈💕

Switching roles for a day, who would it be and why?

I think it would have to be someone from therapeutic services (of course, if I had the qualifications for coaching). I already find our feedback channel very interesting, so I want to see how many touch-points our coaches are making per day, to fully understand how they communicate and deal with each unique patient case.

Does this lead to the person we should interview next?

Yes! Lara Ebenfeld - a very long time with the company and would be fascinating to read about her journey from the coaching perspective.

Thank you, Jade!

…for your insights and your journey at HelloBetter. Your passion and creativity make a real difference in our work ❤️ Stay tuned for more stories from our amazing team, and maybe you’ll be inspired to join us too!

Open positions in our Product Team