This page is maintained by the
Do you want to have a positive impact on the mental health of millions of people?
HelloBetter is a leading company in the emerging field of digital therapeutics (DTx) for mental health disorders. We are also a global pioneer in digital mental health research. Our scientifically validated DTx treatments cover a broad range of mental health disorders, including depression, insomnia, burnout, anxiety, and more.
💰 +€10M total funding (Series A)
🏫 €10M in research grants
🙌 +130 people from +19 countries
🚀 +30k clients
Why Join Us?
Your Benefits & Perks
Open Positions
Engineering
Legal
Finance
Business Development
Marketing
Therapeutic Services
Product
People
Content & Research
Patient Support
- Patient Support Manager (m/f/x)
- Patient Support Manager (m/f/x) - Elternzeitvertretung
- Werkstudent:in Patient Support
Operations
The Interview Process
Hi! 👋 It's a pleasure to meet you! Have you scrolled through our company page and are you ready to start the application process with us? Yay! We are just as excited as you are! We are committed to providing you with the best possible and transparent interview experience.
Our own benchmark is 20 days from your application to offer. We have done it in 72 hours, but usually, it takes us around 3 weeks. In general, we keep a good balance between being thorough and fast.
3-6 hours with us to receive an offer.☝️ Please keep in mind that for some positions, the steps might differ. We will give you a heads-up on the exact process in the People Chat.
30 min
The purpose of the initial conversation is to introduce HelloBetter to you, learn about your goals, wishes, and expectations, and determine if there is a mutual fit. Please share your background and why you are interested in joining us. Don't hesitate to communicate your expectations! (After all, who doesn't want to work remotely from the beach, sipping on a coconut? 🥥🌴)
Topics:
- Your resume & your matching experiences
- Expectations, motivations & goals
- What you can expect from the position: salary, hours, flexibility, team, etc.
- HelloBetter Culture Guide & Questions
45-60 min Personal Feedback call
During the second interview, you will meet your future manager and discuss your expectations for the role, your attributes, and your skills. You will gain a deeper understanding of the role, current projects, and your tasks as a part of the team. Additionally, there will be time for questions.
Topics:
- Gain a deeper understanding of the role
- Experiences, motivations & expectations
- Team dynamics
- For technical roles: technical questions and tech stack
2-3 h 4 days to complete Personal Feedback Call
If your conversation with your future manager went well and you are still interested in the position, it's time for our case study/code challenge. The case study is tailored to the role you are applying for and covers a current topic/challenge the team is facing. It is a great opportunity to determine if the position is the right fit for you.
You will receive your case study with all further instructions via email from the people team.
30-60 min Personal Feedback Call
What could be more important than meeting your future team? In some cases, this may also involve discussing your case study results. The team will have prepared questions, and you are welcome to ask team-related questions as well.
15-30 min Personal Feedback Call
As a final step in the interview process, we would like to offer you the opportunity to meet one of our founders. Our founders are approachable and enjoy meeting potential future colleagues.
Topics:
- Quick introduction
- Your motivation
- Your questions about HelloBetter and leadership
- Just a friendly chat!
15 min
We are thrilled to offer you a position in our team! 😃 We hope that you feel the same way!
Topics:
- We explain why we would like you to join us 😊
- We present the offer, which includes salary, start date, VSOP (Virtual Stock Option Plan), and an overview of our Compensation & Benefits.
- Together, we discuss your new role and what your journey at HelloBetter could look like.
After the chat:
We will send you the official offer letter via email and answer any potential questions you may have. Once you accept, we'll request some additional documents (such as ID) and draft the contract.
Relocation & Visa Sponsorship
We have extensive experience in building international teams and consider Diversity & Inclusion as key drivers for creating a successful and thriving business. Our team comprises members from over 19 different nations around the world. We understand that relocating to a new country with family and children can be a daunting decision. Many of us have gone through it ourselves, so we will guide you every step of the way and do everything we can to make your move and onboarding as smooth and enjoyable as possible!
Transparent Salary Bands
We are working hard to promote equality and transparency in our organization. To achieve this, we have developed standard salary bands that take into account the different living costs of our remote team members from all over the world.
During the hiring process, our team is committed to eliminating the gender pay gap. As such, we pay close attention to ensure that compensation for new hires and employees with comparable positions and experience are equal regardless of gender, sexual orientation, background, or ethnicity within HelloBetter.