What good feedback really looks like

What good feedback really looks like

Created
Jul 15, 2022 11:28 AM
Audience
Managers
Format
read
Source
HBR
Time Investment
5 min read
Short Intro
SBI framework, guide for Managers (not only). Feedback — both positive and negative — is essential to helping managers enhance their best qualities and address their worst so they can excel at leading. Strengths-based development can, unfortunately, lull people into believing there are no areas in which they need to improve. So instead of encouraging people to avoid negative feedback, we should focus on how to deliver it in ways that minimize the fight-or-flight response. One approach is called Situation-Behavior-Impact (SBI). Feedback providers first note the time and place in which a behavior occurred. Then they describe the behavior — what they saw and heard. The final step is to describe the impact the behavior had in terms of the feedback providers’ thoughts, feelings or actions.
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