This page is maintained by the
🤗 About us
Every startup says: People First. But do they really?
With this handbook, we open our doors to show you how we interpret this statement and that we try to walk the talk.
We work on enabling teams to be more efficient and innovative by providing a people-first approach. Our main goal is to develop a striving organisation that reaches its very ambitious mission. In order to achieve that we value collaboration, communication and constructive feedback.
The People Team consists of 6 people that focus on Talent Acquisition, People Development, Operations, Administration. The People Team directly reports to Philip, our COO and is part of Operations, People, Finance & Legal team.
💁🏽 How can we help? Your go-to-people in People Team:
Talent Acquisition Manager
Hi, I'm Julia! 👋 With my background in (neuro-)psychology, I was drawn to the amazing mission of HelloBetter. Combined with the modern work culture, it's the best of both worlds for me. ✨
I am supporting HelloBetter in growing our wonderful team and can answer your questions regarding our hiring processes, candidate relations and statistics.
Outside of work, I enjoy various sports and crafts. Currently, I am fixated on running and I want to use my sewing machine more often. 🏃♀️ 🧵
I studied cultural management & worked for various Berlin start-ups before joining the HelloBetter team in March 2020.
Please don’t hesitate to hit me up if you have any questions regarding: #polices #onboarding #people admin #benefits #office topics #equipment requests #team event ideas …
or if you can give me food recommendations or you are interested in restaurant tips ;-)
Senior Operations Manager
I have a background in Psychology and Research which drew me to HelloBetter in the first place. What made me stay was not only the great mission but even more the great people working here.
I love to tinker with tools and processes to solve and prevent problems. My goal is to support everyone in the company to work as frictionless as possible.
I’m always open to having a chat and talking about anything that is grinding your gears and you think can be solved or improved.
Working Student Operations
People & Culture Manager
Hi, I am Florence 👋 As many other people working at HelloBetter I also have a background in clinical psychology. Due to my background, I was immediately drawn to the amazing mission of HelloBetter right from the start. What kept me committed for the past three years is the nice work culture and the wonderful people working at HelloBetter.
Together with Joanna, our primary focus is to cultivate a strong and engaged team. Together, we strive to ensure that our team is well-equipped to deliver their best selves when assisting our clients.
If you have any questions or ideas you would like to share / discuss regarding: #learning and development #team management #engagement initiatives #mentorship #people policies and processes
feel free to reach out to me 🙂
Head of People
I bring to HelloBetter Team experience in building strong, engaged teams and supporting colleagues in their own development so that they can be at their best when helping our clients.
If you have any questions or ideas regarding: #learning and development #team management #leadership development #engagement initiatives #mentorship #people policies and processes #diversity, equity, inclusion then I am your go-to-person in People Team.
Reach out to me on slack, or book a Coffee with Joanna.
What I love about my job at HelloBetter:
a) I am responsible for Operations, People, Finance & Legal - it literally never gets boring, I learn so much and it’s a big challenge.
b) I never worked together with such an intelligent and driven group of people like we do everyday at HelloBetter!
c) I feel honoured that with the work that we invest on daily basis we can actually make a huge difference for our patients. This is a tremendous responsibility but also incredibly rewarding!
🧠 How We Think & Work
We see ourselves as enablers of the organisation.
Our aim is to develop processes, guides, and support structures that help each team at HelloBetter reach their personal best. We are transparent about our shortcomings and do not sugarcoat them. For example, we publish our company-wide retrospectives on the Our Culture (unfiltered) page, which demonstrates our open approach. We share the good, the bad, and the ugly!
We believe that by prioritizing our existing team, being transparent about our operations, and focusing inward, we can naturally improve our employer branding. We anticipate experiencing growing pains and are preparing our organisation for scaling before the pain becomes too significant.
🎯 Mission & Objectives
- People operation processes
- Organisational development
- Leadership Development
- Career mapping
- Global hiring
- Feedback framework
The People team works closely with Operations, Finance, and Legal. Every Monday, we all meet to start the week. The rest of the week, the People team has a 15-minute daily meeting.
Mon - Weekly sync for All (Ops, Finance, PPL, Legal)
To give some framing to what we do each day: Show purpose, vision & mission of HelloBetter. You can share it, present what this means to you, why you think it is important, why it motivates you or how your daily work pushes this objective forward.
Total # activations, possibly further KPIs such as Help Desk requests, applications etc to quantify the work each sub-team does
1-2 topics from Leadership / Management that are currently relevant to HelloBetter, share perspective and insights + QA
To be submitted by Friday previous week and/or from backlog, one team member presents a topic (max 10min, rest QA) in order to either present sth you are proud of, you need everyone to align on, get feedback and/or brainstorm about. We can also invite speakers from other teams to share relevant projects that have impact to our work.
Select one feedback from various sources to share with everyone: from patient support, #user-feedback, from management / leadership and /or from any other interaction of previous week that stood out and in itself represents our culture.
Philip and/or others
Daily for each sub-team
Group 1: TA, PPL, OPS (2 mins each) Group 2: Finance Group 3: Legal & RA
The People team works closely with Operations, Finance, and Legal. On Mondays, we all meet together to start the week. The rest of the week, we have a shorter, 15-minute meeting with just the People team.