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Mental healthcare systems are globally inadequate: while mental health disorders are on the rise, the vast majority of patients are not reached by traditional solutions. Patients struggle with inconvenience and avoidable suffering, such as a lack of availability, inadequate treatment, long waiting times as well as a lack of flexibility in time and place of therapists. At the same time, health insurance companies deal with high direct as well as indirect costs due to expensive traditional face-to-face therapy, sick leave payments as well as late, inadequate or unnecessary treatment.

In regards to the ongoing pandemic, the importance of digital treatment options in the field of mental health was emphasized again. Now more than ever, it is important to provide people with effective digital tools to manage their mental health problems. With our scientifically proven psychological online courses, we empower people with mental health problems to maintain and improve their mental well-being in a self-determined way– anywhere and at any time, with no waiting lists.

We cover screening, prevention, treatment and aftercare and offer online courses for a broad range of mental disorders. We, hence, address people with subclinical symptoms as well as people with more severe symptoms as traditional solutions are not always effective and often inaccessible to the majority of those in need.

Our therapeutics are integrated into a comprehensive stepped care model, starting with the identification of symptom severity, the selection of the appropriate guidance level and, if necessary, further additional support. Depending on individual preferences and symptom severity the user can choose to receive extra guidance from an online coach, who will assist the user for three months in form of initial telephone consultation and written feedback after each completed course unit.

We combine technology with psychological content, daily activities, writing exercises and individual coaching to create highly engaging, yet scalable digital therapeutics. Clients learn and reflect during weekly sessions and actively engage with the course through various interactive features that require their input as well as written exercises. The course is adaptive, experience-oriented and individualised according to the clients' interests and prior screening results. They apply what they have learned in daily habit-building tasks and receive therapist (minimal written guidance by a personal psychologist of HelloBetter’s team) support to answer questions and improve adherence.

Treatment courses

Prevention courses

HelloBetter coaches are providing light-touch guidance. The product is available in a guided and unguided version, meaning with and without human interaction. HelloBetter recommends the guided pathway because it increases the adherence and effectiveness of the courses. On the guided pathway, the psychologist needs on average one to two hours per client during the 6-8 week course. Besides an optional onboarding call, clients and coaches interact asynchronously in writing. To ensure the quality of service, all psychologists in the HelloBetter service team have a Master’s degree in psychology and are at least in the final stages of their training as psychotherapists, or are already trained psychotherapists.

Our product design principles are closely integrated with our mission, brand values and brand character.

We have built a set of applications to provide the best experience to all stakeholders: our patients, therapists and employees.

The original versions of the HelloBetter courses were designed to be used on desktop. for the first 2/3 years most of our functionalities and courses were only available on the desktop app. However this has been changing as of late as we have been pushing to expand our mobile experience.

Due to limited resources and extreme time constraints, the patient mobile app was first conceived as a ‘companion’ app, empowering the user to implement his or her learnings in daily life.

The app was then focusing on features such as Journaling, activity planner, screening and chat.

However, thanks to big push in 2022 our mobile app is getting close to be at par with our web app, only missing the user account management as well as some of the course for our smaller projects.

We are continuously thriving to bring our mobile experience to be on par or even more advanced than our desktop experience. There are 2 main types of mobile experience

Web Responsive: allowing our web app to be usable on smaller screen through a web based browser

Native mobile: our Hellobetter iOS or Android mobile apps

We created a distinct therapist app to empower our coaches to provide the best care to our users.

The main purpose of this app is for our coaches to easily review the progress of their users (course, screening results, journal entries, toolbox exercises etc..) and provide written feedback.

We have also implemented a task management system to remind our coaches when certain actions need to be taken (send a feedback message, have an introductory call etc..).

Head practitioners also have dedicated tools at their disposal to perform Quality Assurance as well as manage the workload of their teams.

We have built-in a suite of tools and services that allows the head practitioner to grow their team effortlessly. That includes the capacity among other things too:

The backoffice app is Hellobetter secret weapon. On top of performing the usual functions of backoffice (user management etc..) it does a few more things that make us very scalable... and probably a lot more scalable than many of our competitors.

Create a new course in hours and not days

Our proprietary WYSIWYG editors empower our content team to technically implement a new course in a few hours, without any code nor help from the technical team.

This is deemed possible thanks to our headless, JSON-based CMS.

Our software also includes a Review & Publish mode to manage content according to MDR regulations, as well as a versioning functionality based on GIT.

This application can also be safely shared with external partners as part of research projects or licensing deals.

Onboard new clients in minutes

The main purpose of these features is to empower our business development team to sign and onboard new clients without any help from the tech team.

Everything is configurable in our in-house back office in a few clicks. Each project is created modularly with specific:

And more…

Easy access to the next step in your journey

The dashboard allows the user to see at a glance his current progress in the course and the most useful information or call to action at this point in the journey.

These can include a notification from the coach, a prompt to undertake a symptom check, suggestions of activities you could do etc...

The core of the Hellobetter experience!

Our interactive courses are made up of 6-8 weekly lessons. They include a mix of multimedia (audio, text, expert videos, animated videos) and interactive content (text input, single and multi-select, sort, quiz etc...).

We also include the concept of ‘coursemates’ which are characters sharing their experience every step of the way by providing their own answers to the questions. They are very popular with our users as they help them to understand the question and get inspired with the answer. These coursemates are fictional but the content is based on real-life stories and experiences.